Terms and conditions of use
Clear View Pet Supplies assumes no responsibility or liability for any errors or omissions in the content of this site. The information contained in this site is provided on an "as is" basis with no guarantees of completeness, accuracy, usefulness or timeliness. Clear View Pet Supplies will not be liable for any errors, omissions, or any losses, injuries, or damages arising from its display or use. All information is provided as is with no warranties and confers no rights.
Returns All returns must have prior authorization.
Please call us to obtain an RA (return authorization) number.
-Returns without an RA will not be accepted.
-Returns must be made within 7 days of arrival.
-We do not accept return for drop ship.
-There will be a 25% service fee for all returns.
Return of Brand-New Merchandise In order to receive a refund the item(s) must…
1. Be unused.
2. Be in its original packaging which must also be in new condition.
3. Include all parts, warranty and registration cards, instructions, special packaging, etc.
4. Be mailed with return authorization no later than 24 hours from the date received.
NOTICE:
1. Shipping charges are not refundable.
2. Customer is responsible for return shipping.
3. Your refund will only be given after we have received the returned item in original new condition.
4. Item that ship under "Free Shipping" program, we will subtract the shipping from the refund.
Return of Defective Merchandise:
Each manufacturer has a different policy regarding defective merchandise.
In many cases we will be able to take your defective product and ship out a replacement. However, some manufacturers require that you deal with them directly. In either event we will work with you to insure that your defective item(s) is replaced as quickly as possible.
Shipping Damages:
In the unlikely event that your shipment arrives damaged, please contact us AS SOON AS POSSIBLE. We will do everything we can to get a replacement sent out as soon as possible.
Damage Claims:
A damage claim will be filed with the carrier. Because the carrier may choose to pick up both the damaged item(s) and packaging material for inspection, we ask that you hold on to these items for 7 business days from the date you report the damage to us. If the carrier does not pick up the damaged merchandise within this time period, you may then dispose of the damaged item(s) and packaging material. If possible, please take digital photos of damaged item(s) and packaging.
Cancelled Orders:
Any order may be cancelled, except special orders and custom equipment, without penalty prior to shipping. If an order is canceled after it’s shipped or delivery is refused, we will refund the price of the product minus all applicable shipping fees (including return shipping fees and additional carrier charges).
Failed Delivery:
If the carrier is unable to deliver the package re-delivery can be re-attempted or the order can be cancelled. In either case we will charge for all applicable shipping fees.